Frequently Asked Questions

Find answers to common questions about Thinkra Psynex

General Questions

What is Thinkra Psynex?

Thinkra Psynex is an enterprise-grade blockchain-based data integrity and verification platform. We provide cryptographically secure solutions for verifying data authenticity, ensuring immutable record-keeping, and maintaining transparent audit trails across distributed systems.

How does blockchain verification work?

Blockchain verification uses cryptographic hashing and distributed consensus mechanisms to create immutable records. Each data entry is hashed and linked to previous entries, creating an unbreakable chain. Any tampering attempt is immediately detectable because it would change the hash and break the chain.

Is blockchain technology secure?

Yes. Blockchain uses advanced cryptographic algorithms that are computationally infeasible to break with current technology. The distributed nature of blockchain adds additional security – to compromise the system, an attacker would need to simultaneously control the majority of nodes, which is extremely difficult for large networks.

What are the main benefits of blockchain verification?

Key benefits include:

  • Immutability - records cannot be altered after creation
  • Transparency - all participants can verify authenticity
  • Auditability - complete audit trails are automatically maintained
  • Decentralization - no single point of failure
  • Compliance - helps meet regulatory requirements

Technical Questions

How do I integrate Thinkra Psynex with my system?

We provide comprehensive APIs and SDKs for multiple programming languages (Python, Node.js, Java, .NET, Go). Our documentation includes detailed guides, code examples, and integration tutorials. Most basic integrations can be completed in a few hours.

What programming languages are supported?

We officially support SDKs for:

  • Python (with async support)
  • JavaScript/Node.js (with TypeScript definitions)
  • Java
  • .NET (C#)
  • Go

We also provide a REST API that works with any programming language.

What is your API rate limit?

Rate limits depend on your service tier. Startup plans include reasonable limits for development, while Enterprise plans offer custom rate limits tailored to your needs. Contact our sales team for specific details about your tier.

Do you support batch processing?

Yes. Our platform is optimized for both individual record verification and batch processing of large datasets. You can submit thousands of records for verification in a single batch operation.

Compliance & Security

Is Thinkra Psynex compliant with GDPR?

Yes. Thinkra Psynex is fully compliant with GDPR regulations. We provide data processing agreements, support data subject rights requests, and maintain strict data governance practices. Our infrastructure includes data residency options for compliance.

What security standards do you follow?

We comply with ISO 27001, SOC 2 Type II, and other major security standards. Our platform undergoes regular third-party security audits and penetration testing. We use industry-standard encryption and follow cryptographic best practices.

How do you handle data backups?

Our blockchain-based architecture is inherently redundant. Data is distributed across multiple nodes, ensuring automatic backup and protection against data loss. We maintain 99.99% uptime guarantees with redundant infrastructure and failover capabilities.

Can data be deleted from the blockchain?

Blockchain records are immutable by design. However, we provide compliant mechanisms for handling right-to-be-forgotten requests under GDPR. Personal identifiable information can be managed according to regulatory requirements while maintaining audit trail integrity.

Pricing & Subscriptions

What are your pricing options?

We offer three main tiers: Startup (1M records/month), Professional (100M records/month), and Enterprise (unlimited). Pricing is transparent with no hidden fees. Contact our sales team for exact pricing tailored to your needs.

Is there a free trial available?

Yes. We offer a free trial period that includes access to all core features. This allows you to evaluate the platform before committing to a paid subscription. Contact our team to set up your trial.

Can I change my plan?

Yes. You can upgrade or downgrade your plan at any time. Changes take effect in the next billing cycle. Our team can help you choose the right plan for your current needs.

What payment methods do you accept?

We accept major credit cards, bank transfers, and other payment methods. Enterprise customers can arrange custom payment terms with our sales team.

Support & Services

What support options are available?

We provide email support for all tiers, with response time varying by plan. Professional and Enterprise customers receive priority support. Enterprise customers also get access to 24/7 phone support and dedicated account managers.

Do you provide training and onboarding?

Yes. We provide comprehensive documentation, video tutorials, and interactive guides. Enterprise customers receive dedicated onboarding support and can request custom training sessions for their teams.

What is your service level agreement?

Enterprise customers receive SLA guarantees for 99.99% uptime and specified response times. Our infrastructure is designed to maintain high availability with automated failover and redundancy.

Can you provide professional services for custom implementations?

Yes. We offer professional services including system design, custom integrations, and implementation support. Our team can work with you to build solutions tailored to your specific requirements.